Here are a few general principles to keep in mind as you read through this policy:
Note Regarding the Use of the Services by Persons Under Age 18: The Services are not directed to individuals under the age of eighteen (18), and we request that such individuals not provide Personally Identifiable Information through the Services. If you are under 18 years of age, you may browse our Services; however, you may not provide Personal Information to us such as registering or making a purchase. If we discover that a person under the age of 18 has registered on the Services, we will delete such registration. If you are under 18 and want to make a purchase, please ask a parent or guardian to place the order for you.
1. WHAT INFORMATION WE COLLECT AND HOW WE USE IT
The Site does not require Users to register or provide Personal Information to us in order to view our Services. Godiva collects two basic types of information through the Services: (i) "Personally Identifiable Information" ("PII") and (ii) "Non-Personally Identifiable Information" ("Non-PII") (collectively, "Personal Information"). Personally Identifiable Information is information that can be used to identify you as an individual or allow someone to contact you, as well as information attributed with such information. Non-Personally Identifiable Information is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity.
Collection of Personally Identifiable Information:
Collection of Non-Personally Identifiable Information: When you visit and interact with the Services, Godiva and third parties which have contracted to provide services to Godiva may collect Non-PII such as a catalog of the Site pages you visit. Non-PII is generally collected through server log files, environmental variables, cookies, web beacons, other similar technologies and information that you voluntarily provide.
Additionally, we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Services. For example, we may use PII to calculate the percentage of our users who have a particular telephone area code. Such aggregate information is considered Non-PII for purposes of this Policy. Please note that if we combine any Non-PII with PII, the combined information will be treated by us as PII as long as it is so combined.
By using our Services, you consent to our use of these tracking technologies as described above.
Social Media: We maintain a presence on several social media and blogging platforms, such as Facebook and Instagram. Through these platforms and features, we receive some Personal Information and some usage information about you on the Services, and this Policy applies to that information as well. In addition, third party social media platforms and blogging platforms have their own privacy policies which explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social media accounts) information about your activities on our Services may be published to your social media.
Our Services may include features and functionalities that allow you to share information with us that you have already provided to a third party social media platform. For example, you may be able to create an account on our Services or log-in to our Services using your Facebook account or other third party credentials. If you do so, then Personal Information or other data that you have provided to that third party will be made available to us, pursuant to the third party’s terms and conditions, and you consent to our use of that information in accordance with this Policy. The information we receive from that third party may depend on the privacy settings you have on the third party site.
We also include tools on our Services that allow you to share and/or publicly post content or information from our Services to your profile on a third party social media. Third party social media platforms and blogging platforms have their own privacy policies which explain how they will use, protect and share your information, including any information you share on those platforms from our Services, and we encourage you to read them.
How We Use Collected Information: We or our service providers may use the Personal Information we collect from and about you for the purposes of performing the following business functions:
Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non-PII with other third parties, for any purpose.
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or allowed by law.
2. CONSENT TO INFORMATION SHARING / THIRD PARTY ADVERTISING
We work with our affiliates and other third parties who provide services including but not limited to Services operation, payment processing and authorization, data analysis, order fulfillment, client support, list enhancement and other administrative services. By using our Site, or applying to become a Member, you give us consent to allow us to share your Personal Information with such third parties and to the cross-border transfer of your Personal Information where the service providers locate in foreign jurisdictions. We may share Personal Information with such third parties for the purpose of enabling these third parties to provide services to us. Such service providers may include client support specialists, webhosting companies, client data management and enhancement companies, payment processors, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to Personal Information needed to perform their functions, but may not use such information for any other purpose. Except to the extent you have already opted out, we may transfer your Personal Information, to our affiliates for the purpose of enabling them to send promotional materials to you and conduct direct marketing activities in relation to their products and services.
We may also disclose certain Personal Information when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law.
3. THIRD-PARTY SITES
The Site sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you are a winner in connection with a promotion). In addition, we may participate in internet related promotions sponsored by third parties. In these instances, if you are a participant in such promotions, we may provide certain Personal Information to these third parties in furtherance of the promotion. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor our privacy and security policies in the way this information is handled.
5. MARKET RESEARCH
From time to time, the Site may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our Services.
6. UPDATING, DELETING, EDITING YOUR MEMBER INFORMATION
A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by visiting the following URL: https://www.godiva.com.sg/customer/account/login/. If a Member wishes to have their account deleted, the Member can send an email requesting the deletion to [email protected]
7. LIVE CUSTOMER SERVICE ASSISTANCE
The Site offers Users live customer service assistance. Users of this service may disclose PII to Godiva.com. This PII is used to help facilitate the customer service representative in assisting with the inquiries they receive from the User.
The Services are controlled and operated by Godiva from Singapore, does not intend to collect Personal Information from residents of any country or jurisdiction other than Singapore, and is not intended to subject Godiva to the laws or jurisdiction of any state, country or territory. Godiva does not represent or warrant that the Services, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Services, do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit Service availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
We have security measures and tools, such as firewalls, in place to help protect against the loss, misuse and alteration of the information under our control. Godiva also uses Secure Sockets Layer (SSL) technology. SSL encrypts the data submitted to our Services so that only we can decode your information, so long as SSL is supported by your web browser and enabled when your information is submitted. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please notify us of the problem as soon as possible by contacting us in accordance with Section 14 ("Contacting Us") below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). To safeguard your privacy, we need your help. When registering an account on the Services, please be sure to choose an account password that is difficult for others to guess, preferably a password you do not use on any other website or account, and never reveal it to anyone else. If you use a shared or public computer, DO NOT choose to have your login ID or password remembered and be sure to log out of your account completely every time you leave the computer. Also, please verify that your web browser has a secure connection to the Services before entering any Personal Information and avoid including PII in e-mails to us (particularly credit card or banking information).
10. OPTING OUT
If you have an account and you would like to stop receiving marketing emails from us, please opt out by login to your account to un-click the subscription button. If you would rather not receive marketing emails from us, please let us know by emailing customer service at [email protected].
Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients the option to opt out of receiving future marketing related communications from us.
We will endeavor to comply with your request as soon as reasonably practicable and in accordance with applicable law. Please note that if you opt-out as described above, we will not be able to remove Personal Information about you from the databases of third parties with which we have already shared Personal Information as of the date that we implement your opt-out request. If you wish to cease receiving marketing-related e-mails from third parties, please contact such third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related e-mails. If you would rather not receive mailings from our third parties, please also email us at [email protected].
11. HOW LONG DO WE KEEP YOUR INFORMATION FOR
We will retain your personal information for so long as is necessary to fulfill the purposes for which it was collected and to comply with applicable laws.
12. CHANGES TO THIS POLICY
We may change this Policy from time to time. When we do, we will let you know by posting the changed Policy on this page with a new “Effective Date.” In some cases (for example, if we significantly expand our use or sharing of your Personal Information),we may also tell you about changes by additional means, such as by sending an e-mail to the e-mail address we have on file for you. In some cases, we may request your consent to the changes.
13. DO NOT TRACK DISCLOSURE
14. CONTACTING US
If you have any questions about our Policy, you can e-mail us at [email protected] We will be happy to answer your questions or address your concerns.
Please note that e-mail communications will not necessarily be secure. Accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.
The English version of this Policy shall control.
Effective Date: REV 1 15-August,-2020